LUMANTEK RMA

Customer Name	*
Phone	*	Ext.		Fax	*
	i.e. 82-2-2027-2400				i.e. 82-2-2027-2419
e-Mail Address	*
Address 1	*
Address 2
City	*			State	*
Zip Code	*			Country	*
Contact Person	*			Job Title

Same as Above
Customer Name	*
Phone	*	Ext.		Fax	*
	i.e. 82-2-2027-2400				i.e. 82-2-2027-2419
e-Mail Address	*
Address 1	*
Address 2
City	*			State	*
Zip Code	*			Country	*
Contact Person	*			Job Title

Note
We generally use UPS , DHL, FedEX Ground to return your RMA products FREE of charge. LUMANTEK will NOT be responsible for the return shipping/freight charge using UPS or FedEx ground service in out of warrenty product case or More advance shipping will also be at customer's expense.
UPS/FedEX/DHL/TNT Account Number:

	Model #	Qty	Serial #

	Problem
	Model #	Qty	Serial #

	Problem
	Model #	Qty	Serial #

	Problem
	Model #	Qty	Serial #

	Problem

Please read the following agreement:
* LUMANTEK General Policy LUMANTEK recommends for customers to first contact their vendors for faster replacement or refund transactions. If experiencing difficulties in warranty service through your dealer or place of purchase, LUMANTEK will attempt to resolve this issue. For faster and more efficient service, LUMANTEK recommends for users to troubleshoot with support technicians prior to requesting for RMA. This may save time and costs for unnecessary shipping of products. LUMANTEK will provide warranty service to LUMANTEK products purchased world-wide. Warranty Effective On Date of Manufacture LUMANTEK determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date. For example: "01)04719331729028(21)SN0213030585" represents the 13th week of 2002 * RMA Request Procedures and Guidelines • All RMA request forms must be completed in order to obtain a RMA number • RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request • Any model discrepancy for received items may result in a delayed processing time • Products received with no RMA number may delay processing or refusal (LUMANTEK will not be responsible for items received without proper information) • No cross shipping or advanced replacements under any circumstances • Products will either be repaired or replaced at our discretion • Replacements may include new or refurbished products (Replacements will be for the exact or equivalent product) • Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces) • If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received • RMA numbers will be valid for 30 days after issued date • LUMANTEK will provide one way freight via UPS or FedEx, DHL, TNT ground free of charge • For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply * Warranty Period by Product • All System base of product • All System base of product carry a 1 year limited warranty and additional carry 6 month, if registered product after you have purchased at http://www.lumantek.com/new_member1.html (First 1 years parts & labor, 2nd 6month parts only) • OEM PCI Cards • All OEM PIC based of product carry a 1 year limited warranty (First 1 years parts & labor ) For labor warranty coverage only, LUMANTEK shall provide the price list of the components to the customer when requested * Warranty Exclusions • Products with missing or defaced serial numbers • Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters • Physical Damages which include, but not limited to, the following: • Unauthorized modifications • Misuse, neglect or improper assembly • Transport damages due to improper packaging or carrier • Burns resulting from faulty or failed electric power • Missing/bent pins • Cracked components • Accident or Natural Disaster • LUMANTEK will not be liable for general, consequential, incidental or special damages which include, but not limited to, the following: • Loss or recovery of data • Loss of profit • Installation or replacement products • Inspection or testing costs • Installation and removal fees • LUMANTEK will not be responsible non-LUMANTEK products received • LUMANTEK will contact customers for return shipping/freight charge of physically damaged, out of warranty and/or non-LUMANTEK products. LUMANTEK will not be responsible for product(s) if there is no response or payment received within 1 year of contact to customer. * Packaging and Shipping • Only include products and quantities approved for requested item(s) on RMA request • Send the bare product only (original packaging, accessories and/or other peripherals may not be returned) • Include a copy of all related RMA documents • RMA number must be written visibly on the outside box • Electrostatic bag is recommended to protect product from ESD(electro static discharge) influences during shipping • Package contents securely to prevent possible shipping damages • A carrier that provides tracking information and/or delivery confirmation is recommended • LUMANTEK will not be responsible for shipments where proof of delivery is not available • Customer will be responsible for shipping to LUMANTEK • ALL COLLECT DELIVERIES WILL BE REFUSED, UNLESS AUTHORIZED IN ADVANCE • Any products received without proper documentation and/or RMA number may be considered unclaimed. Unclaimed products will be discarded at LUMANTEK discretion after 1 year upon receipt. • Products received without serial number(s) or with physical damage(s) will be returned at customer? expense. • Canadian residents will be responsible for any custom/duty or any related fees. * Out of Warranty Products LUMANTEK may attempt to repair out of warranty products if under following circumstances: 1) Customer agrees to pay $ 100 labor per day and part charge prior to repairs 2) No physical damages 3) Parts are available for repair LUMANTEK will NOT be responsible for the return shipping/freight charge using UPS or FedEx ground service. More advance shipping will also be at customer's expense. * Second RMA Procedures • Users must troubleshoot with a tech support representative prior to requesting a second RMA • If a LUMANTEK technician concludes that the product qualifies for a second RMA, LUMANTEK will issue a call tag for the product: • If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at LUMANTEK's expense. • If the product is not defective upon inspection, the product will be returned at the user's expense. • If a LUMANTEK technician concludes that the product is not defective, and user insists for the product to come in for a second RMA to be retested, LUMANTEK will issue a call tag for the product: • If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at LUMANTEK's expense. • If the product is not defective upon inspection, the product will be returned at the user's expense and user will also need to reimburse LUMANTEK for the call tag. A testing fee of $50 dollars may apply if product is not defective as user claims. This policy is subject to change without prior notice
I understand and agree to the RMA Policy